Shipping Policy
How Your Order Ships
Orders placed before 5:00 PM (GMT -5) will begin processing the same day. After placing your order, you'll receive an email confirmation letting you know we've received your purchase and have started preparing your items. This preparation typically takes 1–2 business days (Monday-Friday).
Once your items are ready, we'll ship them from our warehouse, and you'll get another email containing your tracking number so you can follow your package along its route.
After shipping, your order typically takes 3–10 business days (Monday-Friday) to reach you.
Overall, expect your items to arrive within 4–12 business days (Monday-Friday) from the moment you place your order.
Every order shipped to a US address comes with free shipping—no additional charges.
Experiencing a Delay?
If your package hasn't arrived within the expected delivery window, don't worry. Give it an additional 2 business days (Monday-Friday) and check your tracking details for any updates.
We ask that you wait a total of 3 extra business days (Monday-Friday) past the estimated delivery date before contacting us. If your order still hasn't arrived after this period, please reach out to us at hello@heraldsclothing.com, and we'll investigate immediately.
Need to Cancel?
Want to cancel your order? Contact us at hello@heraldsclothing.com as soon as possible. Keep in mind that once we've started processing your order, we won't be able to cancel it.
Received Damaged or Incorrect Items?
In the unlikely event that your order arrives damaged or contains incorrect items, we sincerely apologize. Please send us an email at hello@heraldsclothing.com with clear photos showing the issue. We'll review the matter promptly and make sure you get the correct, undamaged items.
Get in Touch
Email: hello@heraldsclothing.com
Phone: +1 917 814 3274
Customer Support Hours:
Monday to Friday: 9:00 AM – 6:00 PM (GMT -5)
Saturday & Sunday: Closed
Company Information
Store name: Heralds Clothing
Company Address: 326 Swain Hill Rd, Warren, NH 03279, United States
Warehouse Address: Lane 1177, Jianlan Road, Meixu Street, Yinzhou District, 315100 Ningbo, Zhejiang, China
Essential Shipping Details
- Daily Order Deadline: 5:00 PM (GMT -5)
- Order Processing: 1–2 business days (Monday–Friday)
- Transit Time: 3–10 business days (Monday–Friday)
- Total Estimated Delivery: 4–12 business days (Monday–Friday)
- Free Shipping: Available on all orders within the United States